FREQUENTLY ASKED QUESTIONS

What shipping options do you offer?

We engage with a range of shipping collaborators, contingent on your shipping address and stock availability, to secure timely delivery schedules. Our flat shipping fees are cost-effective, and also complimentary free shipping for qualifying purchases.

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will introduce you to a range of privileges and loyalty rewards. Also you'll be able to checkout without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Click on 'Login/Register' and proceed to 'Create An Account' to provide your personal information.

How can I track my order?

Once your order is shipped, you will receive a shipment confirmation email with tracking details. You can track your order through the link provided in the email or by logging into your account on our website.

How do I pay for my orders?

We accept various secure payments through Paypal and major credit/debit cards like Mastercard, VISA, and American Express. Additionally, 'Buy Now, Pay Later' options are available with our trusted partners. Learn more at checkout.

I have a discount code, how can I use it?

Utilize your coupons, vouchers, and discount codes at checkout. The corresponding discount factor will be automatically applied to your final order amount.

How will I know if my order is confirmed?

Upon order placement, an acknowledgment email will confirm receipt. Orders ship post credit card approval and address verification. Check order status in 'My Account' if a registered user.

What all regions do you support?

Presently, we provide seamless delivery in the EU and UK. Still, watch out for updates as we aim to broaden our services to other regions.

Can i opt for a return and refund, in case i don't intend keeping it?

New products can be returned for a full refund within 30 days of delivery. Items returned between 31-60 days qualify for online credit. Proof of purchase is necessary for all returns, and products must be unused, unopened, and in original packaging.

How can i apply for a return label ?

Contact our customer service team at info@demuskstore.com to request a return authorization and return label. Securely pack the items, affix the provided return label, and drop off the package at the designated carrier location or schedule a pickup.

How long does it take to process a refund?

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment used for the purchase.

How does De Musk Store protect my personal information?

We collect and use personal information to provide and improve our services, process orders, and for marketing purposes. We take appropriate security measures to protect your data. For more details, please review our Privacy Policy.

Can I opt-out of marketing communications?

Yes, you can opt-out of receiving promotional emails by using the unsubscribe option in our emails. However, we may still send you non-promotional emails related to your account or orders.

How can I get help with my order?

To inquire or seek help with your order, reach out to our customer service team on our website, via whatsapp, or by emailing info@demuskstore.com. We are available on social platforms as well for your convenience. Our aim is to provide assistance for an enjoyable shopping experience.

Stay Tuned for More !

DE MUSK's Mobile App

Launching soon! Our mobile app, designed to elevate your shopping experience with enhanced personalised experience at your fingertips.

Coming Soon !

DE MUSK CLUB

Join our loyalty program today and win exclusive rewards, coupons, discount codes, referral bonuses, personalised insights and much more ! 

Join Now !

Buy Now, Pay Later

Shop worry free with our "Buy Now, Pay Later" offer, supported by our trusted partners. Enjoy your favorite beauty and fragrance products today with flexible instalments.

Shop Now !

Meet Dr. Musk

Dr. Musk: Your Personalised Beauty assistant, will analyse your unique skin type, concerns, and preferences, delivering expert product recommendations.

Coming Soon !

DE MUSK's Branded Range

Brace yourselves for the De Musk's exclusive range, crafted to enhance your self care rituals, designed by experts to deliver an unforgettable wellness experience.

Coming Soon !